Help Center

FAQ

General

What should I do when my account can't log in scentmemo.com?

What should I do when I forget my password?

How do you get my consent?

I have other problem when I browsing scentmemo.com. It has not been covered in the FAQ section.

I have other questions you have not covered in the FAQ section!

How do I withdraw my consent?

Shipping and Delivery

How and where do you ship?

Do you ship internationally?

How long does it take to process an order?

How long will it take to receive my order?

What if my product arrived damaged or missing an item?

My package is missing! What should I do?

I want to cancle/change my order. What should I do?

How can I track my order?

My tracking hasn’t updated!

Product Issues

What should I do if my essential oils have broken or leaked?

I have other questions you have not covered in this section.

Shopping & Payment

What payment methods do you accept?

How do “Scentmemo Points” work?

How do I apply my Scentmemo Points?

Why am I not getting points for my orders?

Promos & Rewards

How do I use a discount code?

Where do I enter my promo code?

Will my discount code work on sale items?

My promo code isn’t working, what’s wrong?

Can I use multiple discount codes on my order?

If I forgot to add a discount code to my order, what can I do?

About Scentmemo

What's the advantage of Scentmemo

What’s special about Scentmemo's package?

Is Scentmemo certified or tested?

Is Scentmemo organic?

After Sale Policy