Returns & Exchanges

RETURNS & EXCHANGES

We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 60 days of receipt for most items in new condition.

1. Please contact us by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 3-5 business days after we receive your package. We’ll issue the refund to your payment account in advance. Once your refund has been issued, you will receive a confirmation email. 
If your product is defective or doesn't work properly, let us know and we'll send you a replacement one.

Please note that any orders that have already been packed or shipped cannot be canceled.

RETURN CONDITIONS

1. You have 60 days to decide if an item is right for you, if not, you can certainly come to us within 60 days of receipt.

2. The following items cannot be returned or exchanged:

  • Accessories (regardless of packaging being sealed/unsealed)
  • Free gifts or promotional items with a retail value
  • Original shipping fees
  • E-gift cards
  • Items purchased from a third-party seller

3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way. 

4. We do not accept returned items that were sent back by you directly without checking with us first.

5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

6. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Note: The original shipping fee and insurance are non-refundable.

REFUNDS

We believe in our products so much that we offer a 60-day No-Hassle refund policy. If you're unhappy about your purchase, send us the product back and we'll refund your money immediately.

REFUND METHOD

Online direct refund. Normally PayPal.

RETURN ADDRESS

If you wish to return the items to the nearest return address, you could contact our customer service at support@scentmemo.com or return the items to the below address:


Toll-free: 001-3235970288
Address: 5650 Grace Pl  Commerce CA 90022, United States

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.